Having trouble signing in?
Here are the three things that catch people most often. If none of these is it, phone us — we're happy to help.
1. The email hasn't arrived
Give it a couple of minutes, then check your junk or spam folder. If it's there, mark it as “not junk” so the next one comes through.
Still nothing? Make sure you typed the email address you joined with. Households often have more than one.
2. The link says it has expired
Links only work for one hour, and only once. Just ask for a new one — it takes a few seconds.
3. You share an email address
That's fine. After you click the link, the site asks “Who are you?” — pick your own name and you're in.
Phone a person
0423 056 547
We can check your details, fix your email address, or sign you in over the phone.